Cancellations

You must give us 48 hours' notice if you need to reschedule or cancel an appointment. This allows us the opportunity to find another client to fill your spot. If we're unable to fill your spot, you will be responsible for the full session fee. In such instances, our practitioner will utilise the time to work on your file, ensuring that the time is still dedicated to supporting your therapeutic journey.

Please be aware of our policies regarding appointments and cancellations:

• Future Appointments: Until any outstanding cancellation fee is paid, you will not be able to attend or book any future appointments.

• Initial Appointment Deposit: The $50 deposit for your initial appointment is non-refundable.

• Cancellation Fee: The cancellation fee is typically the responsibility of the client. However, if your sessions are funded by a third party, you may need to cover this fee yourself.

• Telehealth and Phone Appointments: Full prepayment for all telehealth and phone appointments is required at least 24 hours before your scheduled appointment time.

Thank you for understanding and adhering to these guidelines to ensure smooth and respectful scheduling for all our clients.

Our cancellation policy is thoughtfully designed to consider its impact on three significant parties. Firstly, late cancellations may hinder your therapy progress, affecting your mental health and well-being, which is our top priority. Secondly, your therapist dedicates time to preparing for your sessions and arranges their schedule around your appointments, demonstrating their commitment to your care. Thirdly, providing ample notice enables us to offer the available time slot to another client in need, ensuring timely support for all.

We understand that circumstances vary, and we encourage open communication. If you have any concerns or questions about this policy, please feel free to discuss them with your therapist directly or email us.